Businesses actively seek to understand their customers' needs, preferences, and pain points through various methods such as surveys, interviews, and data analysis.
Anticipating customer needs and reaching out to them with relevant offers, assistance, or information before they even have to ask.
Regularly gathering feedback from customers and using it to improve products, services, and processes to better meet their needs.
Focusing on building long-term relationships with customers rather than just one-time transactions, by providing ongoing value and support.